Leadership Team

We believe in the value of individual contributions. Each of us makes a difference and helps to make things better.

Meet the people who lead the way and inspire 3,600 individual contributors.

Rowan Saunders


Rowan Saunders has been President & Chief Executive Officer of Royal & Sun Alliance Insurance Company of Canada (RSA Canada), one of Canada’s leading property and casualty insurance companies in terms of direct premiums written, since September 2003. He is also a member of the global Executive Committee of RSA Insurance Group plc. Since joining RSA Canada in 1987, Rowan has held progressive leadership positions in the areas of Underwriting, Marketing, Sales and Finance. He serves as a member of the Board of Directors of the Insurance Bureau of Canada (IBC) and was the IBC’s past Chair. Rowan was appointed to the Board of Directors of Equitable Group Inc. (TSX:ETC) in May 2013 and participates as a member of its Audit and Corporate Governance Committees.


Louisa Leonard

Louisa Leonard, SVP Risk & Chief Risk Officer

Louisa was appointed Senior Vice President of Risk and Chief Risk Officer in April 2015. She joined RSA Canada from her role as Programme Director at RSA’s Group Corporate Centre where she was responsible for the roll out of our new risk and governance model. Joining RSA in 2000, Louisa has held strategy, claims and operational roles including Personal Claims Director in the UK and Global Claims Network Director. She is an Associate of the Chartered Insurance Institute in the UK and holds a BSc Hons. in International Business and a Business MBA.


Sid Chopra

Sid Chopra, SVP Operations & Chief Operations Officer

Siddhartha (Sid) Chopra joined RSA in February 2015 as Senior Vice President Operations and Chief Operations Officer with the responsibility of building RSA Canada’s first Operational Centre of Excellence and developing and driving operational excellence for our brokers and customers. Prior to joining RSA, he held the position of Senior Vice President and Head of North American Delivery at BMO Financial Group in which he was responsible for project management, process operations and leading change management and transformation for all operating groups. Sid holds an MBA from the University of Louisiana and an Honors Bachelor of Science from St. Stephen's College, University of Delhi.


Paula Sinclair

Paula Sinclair, SVP IT & Chief Information Officer

Paula Sinclair joined RSA in February 2015 and was appointed Senior Vice President IT and Chief Information Officer with the responsibility for the design and delivery of RSA Canada’s IT transformation to better meet our broker and customer needs. Paula brings an impressive track record of working in IT across a number of sectors including media and insurance. Most recently she was Chief Transformation Officer & CIO for Torstar where as part of the senior Executive team she provided strategic technical direction and built an IT organization to meet the needs of the dynamically changing business. Her previous experience also includes SVP, eCommerce at Aviva and VP, IT Development for Great West/Canada Life. Paula has a Masters in Engineering Science from the University of Western Ontario.  


Paul MacDonald

Paul MacDonald, SVP Claims & Chief Claims Officer

Paul was appointed Chief Claims Officer and SVP, Claims in October 2015 with the responsibility of leading, directing, and overseeing Claims operations across Canada. He previously held a number of senior positions within the insurance industry and led large-scale projects in business transformation and integration, product and distribution strategy, and client segmentation. Prior to joining RSA Canada, Paul was Vice President, Operations at SGI, where he led the Canadian operations including Regional Claims, Underwriting, Broker Services, Business Development, Billing and Operational Improvement. He was also Vice President, Insurance Consulting at PricewaterhouseCoopers, and Senior Vice President and National Director at Aon Reed Stenhouse, the Canadian insurance brokerage arm of Aon plc. Paul holds a Masters of Business Administration, Bachelor of Laws and Bachelor of Arts degrees and is currently a member of the Global Risk Management Institute and the Nova Scotia Barristers’ Society. He obtained the Six Sigma Black Belt certificate and completed the Schulich Executive Program at York University. Paul also holds a Canadian Risk Management Diploma from the University of Toronto.  


Donna Ince


Donna was appointed Senior Vice President, Personal Insurance in February 2015. Since joining RSA in 1995, Donna has held increasingly senior roles on the Executive team and across the Canadian business.  Prior to joining the Executive team in 2013, Donna was Vice President, Ontario Region and has held leadership roles in Claims, Personal Insurance, Commercial Insurance and Underwriting. Additionally, she led the successful integrations of both GCAN Insurance Company and Canadian Northern Shield (CNS), two of RSA’s most significant acquisitions. Donna is an active member in the insurance community, most recently the past President of the Governing Council of the Insurance Institute of Ontario.  She is also a CPA and holds a CIP designation.


Martin Thompson


Martin was recently appointed to Senior Vice President, Commercial Insurance and Global Specialty Lines in February 2015.  He joined RSA Canada as Senior Vice President, Global Specialty Lines in September, 2013 from RSA’s Scandinavian operations where he held the position of Director, Underwriting and Risk. Martin joined the Group in 1997, and has held progressive senior roles within the business including Director of Commercial Insurance in the Canadian business from 2008 to 2010, and Underwriter Director, Packages in the UK business.  Martin is an Associate of the Chartered Insurance Institute in the UK and a graduate of the University of Glasgow.


Mark Edgar


Mark Edgar joined RSA in January 2011 in the role of Vice President, Human Resources with overall responsibility for HR across all companies within RSA Canada. Previously Mark was based in the UK as Head of Human Resources within Centrica Plc; a major energy company operating in the UK under the British Gas brand. Mark has also worked for BSkyB, a TV, broadband and phone company, in an HR role responsible for their operational business units and customer facing teams. Mark holds a BSc (Hons) in Management Sciences from the University of Warwick and is a member of The Chartered Institute of Personnel and Development.



Ken Bennett

Ken Bennett, President, Johnson & SVP Lifestyle Insurance

Ken was appointed as President of Johnson Inc. and Unifund Assurance Company in 2007. In 2015, SVP, Lifestyle Insurance was added to his portfolio. Ken has extensive experience working in the Canadian insurance industry and has been with Johnson for the past 23 years. Prior roles at Johnson include Chief Operating Officer; Vice President, Growth Initiatives; Vice President, Home-Auto Operations for Western Canada; and Vice President and Corporate Controller.


Kelly Martin


Kelly Martin was appointed Chief Auditor in September 2009. Prior to joining RSA, Kelly was Vice President Internal Audit and Chief Risk Officer of the CUMIS Group and has also held executive-level positions within Internal Audit for Alliance Atlantis, Toronto Stock Exchange and Spar Aerospace. Kelly is a Chartered Accountant and a member of the Institute of Internal Auditors.


Jacqueline Friedland

Jacqueline Friedland, Chief Actuary

Jacqueline joined RSA Canada in 2014 as Chief Actuary with responsibilities for reserving, pricing, economic capital, and financial planning & analysis. With more than 30 years of insurance experience, she has taken a leadership role in the development of numerous actuarial educational notes and research papers on diverse subjects and a wide range of financial reporting subjects. A graduate of the University of Georgia with a BBA, she obtained Fellowships in the Casualty Actuarial Society, the Canadian Institute of Actuaries, and the Society of Actuaries. Jacqueline is also a Member of the American Academy of Actuaries and an active volunteer for the Canadian Institute of Actuaries, the International Association of Actuaries, the Casual Actuarial Society and the Society of Actuaries.