Leadership Team

We believe in the value of individual contributions. Each of us makes a difference and helps to make things better.

Meet the people who lead the way and inspire 3,600 individual contributors.

Martin Thompson

MARTIN THOMPSON, PRESIDENT & CEO

Martin was appointed President & CEO of RSA Canada in October 2016.  He is a member of the Group Executive Committee and serves on the Canadian Board.  Martin most recently held the position of Senior Vice President, Commercial Insurance and Global Specialty Lines, with RSA Canada.  A part of the Group since 1997, Martin has held progressively senior roles globally including Chief Underwriting and Risk Officer with RSA's Scandinavian operation and UK Casualty Director. Martin is an Associate of the Chartered Insurance Institute in the UK and a graduate of the University of Glasgow.  Martin is also a board member of The Insurance Bureau of Canada (IBC).

 

Steve Yendall

STEVE YENDALL, SVP FINANCE & chief financial officer

Steve was appointed Senior Vice President of Finance and Chief Financial Officer in August 2018 with the responsibility of leading critical corporate functions including Accounting, Legal, Expensive Management, Budgets, Treasury and Financial Reporting. Throughout his career Steve has held many progressive leadership roles with oversight of areas including, Finance, Actuarial, Underwriting, Customer Service, Distribution, Regulation and IT Transformation. In his previous role as Partner at Ernst & Young, he was responsible for the overall Canadian Insurance Advisory practice. Steve previously worked at RSA from 2006 to 2014 and held increasingly senior positions including Vice President, Western Canada.

 

Steve Cohen

STEVE COHEN, SVP & CHIEF UNDERWRITING OFFICER

Steve was appointed Senior Vice President and Chief Underwriting Officer in October 2017 and has responsibility for head office underwriting, pricing and reinsurance for RSA’s Personal and Commercial Insurance portfolios. Prior to joining RSA, Steve was the Executive Director, Personal Lines with Aviva Canada where he was responsible for Personal Lines Pricing, Underwriting and Product Development, as well as Broker Quality Assurance. Steve also brings ten years of actuarial experience from ING (now Intact) Canada. Originally from Montreal, he obtained an Honours Degree in Actuarial Mathematics from Concordia University in 1995 and became a fellow of the Casualty Actuarial Society in 2000 and the Canadian Institute of Actuaries in 2001.

 

Karen Mican

Karen mican, svp claims

Karen was appointed Senior Vice President of Claims in August 2018, with responsibility for the Casualty, Legal, Complex and Property claims. In 2020, the entire Claims function, including Shared Services and Auto Physical Damage, was aligned under Karen to enhance alignment around our strategy, vision and accountability for the claims organization. Prior to joining RSA in 2017 as Vice President Casualty Claims & Auto Physical Damage Contact Centres, Karen's previous leadership roles with Aviva Canada and State Farm Insurance provided her with a diverse background on claims, underwriting and operations working with multiple distribution models. Karen has a BA (Hons.) from the University of Toronto, completed the Ivey Business Executive Program, is a Certified Insurance Professional (CIP) and is a Certified Human Resources Professional (CHRP).

 

Ken Bennett

KEN BENNETT, PRESIDENT JOHNSON & SVP LIFESTYLE INSURANCE

Ken was appointed as President of Johnson Inc. and Unifund Assurance Company in 2007. In 2015, SVP, Lifestyle Insurance was added to his portfolio. Ken has extensive experience working in the Canadian insurance industry and has been with Johnson for the past 25 years. Prior roles at Johnson include Chief Operating Officer; Vice President, Growth Initiatives; Vice President, Home-Auto Operations for Western Canada; and Vice President and Corporate Controller.

 

Donna Ince

DONNA INCE, SVP PERSONAL INSURANCE

Donna was appointed Senior Vice President, Personal Insurance in July 2013.  Since joining RSA in 1995, Donna has held increasingly senior roles on the Executive team and across the Canadian business.  Prior to joining the Executive team in 2013, Donna was Vice President, Ontario Region and has held leadership roles in Claims, Commercial Insurance and the office of the CEO.  Additionally, she led the successful integrations of both GCAN Insurance Company and Canadian Northern Shield (CNS), two of RSA’s most significant acquisitions. Donna is an active member in the insurance community, sitting on a number of IBC committees.  She is a past President of the Governing Council of the Insurance Institute of Ontario.  Donna is a Chartered Professional Accountant by profession and also holds a CIP designation.

 

Paul Lucarelli

PAUL LUCARELLI, SVP COMMERCIAL INSURANCE & GLOBAL SPECIALTY LINES

Paul was appointed Senior Vice President, Commercial & Global Specialty Lines in the fall of 2016. He joined RSA Canada in 1995 in Underwriting, and has since held various progressive roles within Ontario including Senior Fleet and Garage Underwriter, National Commercial Auto Underwriting Consultant, Ontario Regional Underwriting Director, VP Large Commercial & Specialty, and most recently Regional Vice President, Commercial Insurance, Central & Western Canada. Paul holds FCIP and CRM designations.  

 

John Elliott

John Elliott, SVP & Chief Information Officer

John Elliott has more than 20 years of experience overseeing large international technology teams within the financial services and insurance sectors. Most recently, he was the North American Regional Head of COO Functions for Allianz Global Corporate and Specialty, where he was responsible for operations, information technology, organization and business change. John has developed deep expertise in IT strategy and execution, infrastructure and operations management, application development management and transformation, and navigating through complex IT issues. He holds a Masters of Science in Engineering (Computer Architecture) from the University of Pennsylvania, a Masters of Science in Mathematics from MIT and a Masters in Computer Science from New York University Polytechnic. 

 

Robin Richardson

ROBIN RICHARDSON, SVP, RISK & cHIEF rISK OFFICER

Robin was appointed SVP Risk & Chief Risk Officer in June 2018. Since joining RSA in 1997, she has held progressively senior roles culminating in 2012 with her position as VP Legal and General Counsel where she supported a number of strategic transactions including acquisitions and divestitures. In her role as SVP, Risk & CRO Robin is responsible for leading the Risk function for RSA Canada to ensure all categories of risk including insurance, operational and financial are managed effectively. Leading the Implementation and operation of a robust and effective risk management framework, she will ensure the consistent identification, assessment, prioritisation and management of risks in line with Group and regulatory requirements. As Chief Compliance Officer (CCO), Robin is responsible for ensuring we have a suitable framework in place for managing regulatory compliance risk. Robin holds an Honours Bachelor of Business Administration and an LL.B. and is Chair of the IBC’s Regulation Standing Committee.

 

Heena Patel

Heena Patel, SVP Internal Audit

Heena joined RSA Canada in January 2019 on a secondment and was permanently appointed as Senior Vice President Internal Audit in September 2019. In her role, she is responsible for assessing that significant risks to our business are found, properly reported and controlled, and by challenging the business to further improve the effectiveness of governance, risk management and internal controls. Prior to joining RSA Canada, Heena was with RSA Group for more than three years as the Group-wide Head of Internal Audit Strategy and Operations. Before joining RSA, Heena was a Director at Deloitte specializing in Financial Services Internal Audit. She has also held senior positions at Aviva and worked across several industries in both Deloitte and Andersen. Heena is a Chartered Accountant and a Fellow of the Institute of Chartered Accountants in England and Wales.

 

Anne Berend

Anne Berend, SVP & Chief Human Resources Officer

Anne was appointed Senior Vice President, Human Resources and Chief Human Resources Officer in September 2019 with the responsibility of leading our long-term people strategy and establishing a culture that supports our ambition to be a high-performing business. Anne has more than 20 years’ experience in Human Resources and has held many senior leadership roles across various industries including consumer goods, telecommunications and financial services. Anne has been a guest speaker with the Schulich School of Business and Rotman School of Management is an Associate Certified Coach. She holds an MBA and Bachelor of Science in Nursing from the University of Toronto, is a Chartered Director from The Directors College and is a Certified Human Resources Leader.